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Terms and Conditions

ProperGrid Online Store Terms and Conditions


Specifying, among other things, the rules for concluding contracts through the Store, containing the most important information about the Seller, the Store, and consumer rights.



TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contacting the Seller
§ 3 Technical requirements
§ 4 Purchases in the Store
§ 5 Payments
§ 6 Order fulfillment
§ 7 Right to withdraw from the contract
§ 8 Exceptions to the right to withdraw from the contract
§ 9 Complaints
§ 10 Personal data
§ 11 Reservations
Appendix 1: Model withdrawal form

§ 1 DEFINITIONS

Working days – days from Monday to Friday, except for public holidays in Poland.
Civil Code – Act of April 23, 1964, Civil Code.
Consumer – a consumer within the meaning of the provisions of the Civil Code.
Account – a free function of the Store (service provided electronically), regulated by separate terms and conditions, thanks to which each entity using the Store can set up their individual account in the Store.
Buyer – any entity purchasing in the Store.
Privileged Buyer – a Buyer who is a Consumer or a Privileged Entrepreneur.
Privileged Entrepreneur – a natural person who concludes a contract with the Seller directly related to their business activity, but not of a professional nature.
Terms and Conditions – these terms and conditions.
Store – the ProperGrid online store operated by the Seller at https://propergrid.eu.
Seller – PAWEŁ SOKALSKI, an entrepreneur conducting business activity under the name Proper Grid Paweł Sokalski, entered in the Central Register and Information on Economic Activity kept by the minister responsible for the economy and keeping the Central Register and Information on Economic Activity, NIP 5273189393, REGON No. 543078415, ul. Zawiszy 16a/12, 01-167 Warsaw.
Consumer Rights Act – Act of May 30, 2014 on consumer rights.

§ 2 CONTACT WITH THE SELLER

  1. Postal address: ul. Zawiszy 16a/12, 01-167 Warsaw, Poland
  2. Email address: shop@propergrid.eu
  3. Phone: +48606856555

§ 3 TECHNICAL REQUIREMENTS

  1. For the Store to function properly, you need:
    - a device with Internet access
    - a web browser that supports JavaScript and cookies.
  2. In order to place an order in the Store, in addition to the requirements specified in section 1, you need an active e-mail account.


§ 4 PURCHASES IN THE STORE

  1. The prices of products displayed in the Store are the total prices for the product.

  2. The Seller points out that the total price of the order consists of the price of the product indicated in the Store and, if applicable, the costs of delivery of the goods.

  3. The product selected for purchase should be added to the shopping cart in the Store.

  4. The Buyer then selects the delivery method and payment method for the order from among the options available in the store, and provides the data necessary to complete the order.

  5. The order is placed when the Buyer confirms its content and accepts the Terms and Conditions.

  6. Placing an order is equivalent to concluding a contract between the Buyer and the Seller.

  7. The Buyer may register in the Store, i.e., create an Account, or make purchases without registration by providing their details with each order.

§ 5 PAYMENTS

  1. Depending on the Buyer's choice, the order can be paid for:
    - by regular bank transfer to the Seller's bank account;
    a) by payment card:
    Visa
    Visa Electron
    MasterCard
    MasterCard Electronic
    Maestro
    b) via a payment platform:
    Autopay
    Przelewy 24
    PayPal
    Stripe.
  2. If you choose to pay via the Autopay payment platform, the entity providing online payment services is Autopay S.A.
  3. If you choose to pay via the Przelewy24 payment platform, the entity providing online payment services for fast transfers is PayPro S.A.
  4. If the Buyer chooses to pay in advance, the order must be paid for within 3 business days of placing the order.
  5. The Seller informs that in the case of payment methods where the field for entering the data necessary to complete the payment appears immediately after placing the order, payment for the order is only possible immediately after placing the order.
  6. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller. The Buyer has the right to withdraw their acceptance.

§ 6 ORDER FULFILLMENT

  1. The order fulfillment date is indicated in the Store.
  2. If the Buyer has chosen to pay for the order in advance, the Seller will proceed with the order after it has been paid for.
  3. If the Buyer has purchased products with different delivery times within a single order, the order will be fulfilled within the delivery time applicable to the product with the longest delivery time.
  4. Countries to which deliveries are made:
    Poland
    Germany
    Czech Republic
    Austria
    Slovakia
    Hungary
    Romania
    Ukraine
    Lithuania
    Latvia
    Estonia
    France
    Spain
    United Kingdom
    Sweden
    Finland
    Norway
    Italy
    United States
    Japan
  5. Products purchased in the Store are delivered, depending on the delivery method chosen by the Buyer:
    via courier;
    to InPost parcel lockers.
  6. The Seller only sells online and does not offer the option of personal collection of goods and payment in cash or cash on delivery.

§ 7 RIGHT TO WITHDRAW FROM THE AGREEMENT

  1. The privileged buyer has the right to withdraw from the agreement concluded with the Seller via the Store, subject to § 8 of the Terms and Conditions, within 14 days without giving any reason.
  2. The deadline for withdrawal from the contract expires after 14 days from the date:
    on which the Privileged Buyer took possession of the goods or on which a third party other than the carrier and indicated by the Privileged Buyer took possession of the goods;
    the Privileged Buyer took possession of the last goods, batch, or part, or a third party other than the carrier and indicated by the Privileged Buyer took possession of the last goods, batch, or part, in the case of a contract obliging the transfer of ownership of multiple goods that are delivered separately, in batches, or in parts.
  3. In order for the Preferred Buyer to exercise their right to withdraw from the contract, they must inform the Seller, using the details provided in § 2 of the Terms and Conditions, of their decision to withdraw from the contract by means of an unequivocal statement (e.g., a letter sent by post or email).
  4. The Privileged Buyer may use the model withdrawal form provided at the end of the Terms and Conditions, but this is not mandatory.
    In order to meet the deadline for withdrawal from the contract, it is sufficient for the Privileged Buyer to send information regarding the exercise of their right to withdraw from the contract before the deadline for withdrawal from the contract.

CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT

  1. In the event of withdrawal from the concluded contract, the Seller shall refund to the Privileged Buyer all payments received from them, including the costs of delivery (excluding additional costs resulting from the Privileged Buyer choosing a delivery method other than the least expensive standard delivery method offered by the Seller), immediately, and in any case no later than 14 days from the date on which the Seller was informed of the Privileged Buyer's decision to exercise the right of withdrawal.
    The Seller will refund the payments using the same payment methods used by the Privileged Buyer in the original transaction, unless the Privileged Buyer agrees to a different solution. In any case, the Privileged Buyer will not incur any fees in connection with this refund.
    If the Seller has not offered to collect the goods from the Privileged Buyer, they may withhold the refund until they receive the goods or until they receive proof of their return, whichever comes first.
    The Seller requests that the goods be returned to the following address: ul. Zawiszy 16a/12, 01-167 Warsaw, Poland, immediately, and in any event no later than 14 days from the date on which the privileged Buyer informed the Seller of their withdrawal from the sales contract. The deadline is met if the privileged Buyer returns the goods before the 14-day period expires.
  2. The privileged Buyer bears the direct costs of returning the goods.
  3. The privileged Buyer is only liable for any diminished value of the goods resulting from handling them in a manner other than necessary to establish the nature, characteristics, and functioning of the goods.
  4. If the goods, due to their nature, cannot be returned by regular mail, the privileged Buyer will also bear the direct costs of returning the goods. The Seller will inform the privileged Buyer of the estimated amount of these costs in the product description in the Store or when placing the order.
  5. If a refund is required for a transaction made by the privileged Buyer with a payment card, the Seller will refund the funds to the bank account assigned to the payment card.

§ 8 EXCEPTIONS FROM THE RIGHT OF WITHDRAWAL

  1. The right to withdraw from a distance contract, referred to in § 7 of the Regulations, does not apply in relation to a contract:

  • where the subject of the service is a non-prefabricated product, manufactured according to the specifications of the

  • privileged Buyer or intended to meet their individual needs;

  • where the subject of the service is a product that spoils quickly or has a short shelf life;

  • where the subject of the service is a product delivered in a sealed package that cannot be returned after opening for

  • health or hygiene reasons if the package was opened after delivery;

  • where the subject of the service is goods that, due to their nature, are inseparably combined with other items after delivery;

  • where the subject of the service is audio or visual recordings or computer programs delivered in a sealed package if the package was opened after delivery; for the supply of newspapers, periodicals, or magazines, with the exception of a subscription agreement;

     

  • where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the expiry of the withdrawal period.

§ 9 COMPLAINTS

I GENERAL PROVISIONS

  1. The Seller is liable to the Privileged Buyer for the conformity of the performance with the contract, as provided for by generally applicable law, in particular the provisions of the Consumer Rights Act.
  2. The Seller requests that complaints be submitted to the postal or electronic address indicated in § 2 of the Regulations.
  3. If a warranty has been granted for the product, information about it and its terms is available in the Store.
  4. Complaints regarding the operation of the Store should be directed to the email address indicated in § 2 of the Regulations.
  5. The Seller will respond to the complaint within 14 days of its receipt.

II PRIVILEGED BUYERS

  1. Goods
    1. In the event of non-conformity of the goods with the contract, the Privileged Buyer may exercise the rights specified in Chapter 5a of the Consumer Rights Act.
    2. The Seller is liable for any lack of conformity of the goods with the contract that exists at the time of delivery and is discovered within two years of that date, unless the goods' shelf life, as determined by the Seller, its legal predecessors, or persons acting on their behalf, is longer.
    3. Under the provisions of the Consumer Rights Act, the privileged Buyer may in any case demand:
      1. replacement of the goods,
      2. repair of the goods.
    4. In addition, the privileged Buyer may submit a declaration of:
      1. price reduction,
      2. withdrawal from the contract
    5. in a situation where:
      1. the Seller has refused to bring the goods into conformity with the contract in accordance with Article 43d, paragraph 2 of the Consumer Rights Act;
      2. the Seller has failed to bring the goods into conformity with the contract in accordance with Article 43d, paragraphs 4-6 of the Consumer Rights Act;
      3. the lack of conformity of the goods persists despite the Seller's attempts to bring the goods into conformity with the contract;
      4. the lack of conformity of the goods with the contract is so significant that it justifies a price reduction or withdrawal from the contract without first exercising the protective measures specified in Article 43d of the Consumer Rights Act;
      5. it is clear from the Seller's declaration or the circumstances that the Seller will not bring the goods into conformity with the contract within a reasonable time or without undue inconvenience to the Privileged Buyer.
    6. In the case of goods subject to repair or replacement, the privileged buyer must make the goods available to the seller. The seller collects the goods from the privileged buyer at their own expense.
    7. The privileged buyer cannot withdraw from the contract if the lack of conformity of the goods with the contract is immaterial.
    8. In the event of withdrawal from the contract referred to in this section (concerning goods), the privileged buyer must immediately return the goods to the seller at their expense, to the following address: ul. Zawiszy 16a/12, 01-167 Warsaw. The seller will refund the price to the privileged buyer immediately, no later than 14 days from the date of receipt of the goods or proof of their return.
    9. The seller will refund to the privileged buyer any amounts due as a result of exercising the right to reduce the price immediately, no later than 14 days from the date of receipt of the privileged buyer's statement of reduction.
  2. Extrajudicial Complaint Resolution and Redress
    1. If the complaint procedure does not produce the desired result, the Consumer may use, among other options:
      1. mediation conducted by the competent Provincial Inspectorate of Trade Inspection, to which a request for mediation should be submitted. The procedure is generally free of charge. The list of Inspectorates can be found here: https://uokik.gov.pl/wojewodzkie_inspektoraty_kontroli_handlowej.php;
      2. assistance from the competent permanent consumer arbitration court operating at the Provincial Inspectorate of Trade Inspection, to which a request for arbitration should be submitted. The procedure is generally free of charge. The list of courts is available at: https://uokik.gov.pl/stale_sady_polubowne.php;
      3. free assistance from a municipal or district consumer ombudsman; online ODR platform available at: https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks.

III BUYERS OTHER THAN PRIVILEGED BUYERS

  1. In the event of a defect in the goods, Buyers other than privileged Buyers may file a complaint regarding the defective goods based on the warranty provisions of the Civil Code.
  2. To Buyers other than privileged Buyers, the Seller is liable under the warranty if the physical defect is discovered within two years from the date of delivery of the goods to the Buyer.
  3. According to the Civil Code, Buyers who are entrepreneurs other than privileged entrepreneurs lose their warranty rights if they fail to inspect the goods within the time and manner customary for goods of this type and fail to promptly notify the Seller of the defect, or if the defect is discovered later, if they fail to notify the Seller immediately after discovering it. To meet this deadline, it is sufficient to send a notification of the defect before its expiry. Under the warranty, a Buyer other than a privileged Buyer may, under the terms of the Civil Code:
  • submit a declaration of price reduction,
  • in the case of a significant defect, submit a declaration of withdrawal from the contract,
  • demand the replacement of the goods with defect-free ones,
  • demand the removal of the defect.

 

      4. If it turns out that the defective goods must be delivered to the Seller to resolve the complaint, the Buyer other than a           privileged Buyer is obligated to deliver the goods to ul. Zawiszy 16a/12, 01-167 Warsaw.

§ 10 PERSONAL DATA

  1. The Seller is the controller of the personal data provided by the Buyer when using the Store. Detailed information regarding the processing of personal data by the Seller – including other purposes and basis of data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – in accordance with the principle of transparency set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR."
  2. The purpose of processing the Buyer's data provided by the Buyer in connection with purchases in the Store is to fulfill orders.

The basis for the processing of personal data in this case is:

  1. The Buyer's data is processed at the Buyer's request, including the conclusion of a contract or actions taken at the Buyer's request (Article 6, Section 1, Letter b of the GDPR),
  2. the Seller's legal obligation related to accounting (Article 6, Section 1, Letter c of the GDPR), and
  3. the Seller's legitimate interest in processing data for the purpose of establishing, pursuing, or defending potential claims (Article 6, Section 1, Letter f of the GDPR).
  1. The provision of data by the Buyer is voluntary, but necessary to conclude a contract. Failure to provide data will prevent the conclusion of a contract in the Store.
  2. The Buyer's data provided in connection with purchases in the Store will be processed until:
    1. the contract concluded between the Buyer and the Seller ceases to be valid;
    2. the Seller ceases to be legally obligated to process the Buyer's data;
    3. either the Buyer or the Seller can no longer pursue claims related to the contract concluded by the Store;
    4. the Buyer's objection to the processing of their personal data is accepted – if the basis for the data processing was the Seller's legitimate interest
    5. – depending on what is applicable in the given case and what occurs at the latest.
  3. The Buyer has the right to request:
    1. access to their personal data,
    2. rectification,
    3. deletion,
    4. restriction of processing,
    5. transfer of data to another controller,
    6. as well as the right to:
    7. object at any time to the processing of data for reasons related to the Buyer's specific situation – to the processing of personal data concerning them, based on Article 6, paragraph 1, letter f of the GDPR (i.e., the legitimate interests pursued by the Seller).
  4. To exercise their rights, the Buyer should contact the Seller using the details provided in § 2 of the Terms and Conditions.
  5. If the Buyer believes that their data is being processed unlawfully, the Buyer may file a complaint with the President of the Personal Data Protection Office.

§ 11 DISCLAIMERS

  1. The Buyer is prohibited from providing illegal content.
  2. Each order placed in the Store constitutes a separate contract and requires separate acceptance of the Terms and Conditions. The contract is concluded for the time and purpose of fulfilling the order.
  3. Agreements concluded under the Terms and Conditions are concluded in Polish.
  4. In the event of a dispute with a Buyer who is not a privileged Buyer, the competent court will be the court with jurisdiction over the Seller's registered office.
  5. In the event that the delivery service fails to accept or refuses to accept the shipment and the Buyer wishes to reship the goods, the Seller reserves the right to charge the Buyer for the cost of reshipping.
  6. Products in the Promotions category are not subject to returns or complaints. The reduced price of the products is due to warehouse clearance of the last items (often created for a specific wholesale order) or due to the product being marked as a second-class product. Second-class products are those with a visual defect that does not affect use. A description of the defect, if any, is included in the description and photos. The buyer voluntarily accepts these conditions and is aware of them upon accepting the Store's Terms and Conditions when placing the order.




Appendix No. 1 to the Regulations


Below is a sample withdrawal form that the Consumer or Privileged Entrepreneur may, but does not have to, use:


WITHDRAWAL FORM SAMPLE

(This form should be completed and returned only if you wish to withdraw from the contract)

 

Proper Grid Paweł Sokalski
Street: Zawiszy 16a/12, 01-167 Warsaw
e-mail: shop@propergrid.eu

- I/We(*) ..................................................................... hereby inform you of my/our withdrawal from the contract of sale of the following goods(*) / for the provision of the following service(*):

..............................................................................................................................................................................

..............................................................................................................................................................................

..............................................................................................................................................................................

-Date of conclusion of the contract(*)/acceptance(*)

..............................................................................................................................................................................

- Name and surname of the Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

- Address of the Consumer(s) / Privileged Entrepreneur(s):

..............................................................................................................................................................................

..............................................................................................................................................................................

.............................................................................................
Signature of the Consumer(s) / Privileged Entrepreneur(s)

(only if the form is submitted in paper format)



Date............................................

(*) Delete as appropriate.

ProperGrid Store Account Terms and Conditions

TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contacting the Service Provider
§ 3 Technical Requirements
§ 4 Account
§ 5 Loyalty Program
§ 6 Complaints
§ 7 Personal Data
§ 8 Disclaimers

§ 1 DEFINITIONS

Consumer – a consumer within the meaning of the Civil Code.

Account – a free Store feature (service) regulated in the Terms and Conditions, through which the Service User can create their own individual account in the Store.

Service User – any entity creating an Account or interested in creating an Account.

Privileged Service User – a Service User who is a Consumer or an individual entering into a contract with the Service Provider directly related to their business activity, but not of a professional nature.

Loyalty Program – a loyalty program run by the Service Provider, under which the Service User with an Account can earn and use Points under the terms and conditions specified in the Terms and Conditions.

Points – points awarded to the Service User under the terms and conditions specified in the Terms and Conditions as part of the Loyalty Program, which may be exchanged for products specified in the Store.

Terms and Conditions – these Account terms and conditions. Store – the ProperGrid online store operated by the Service Provider at https://propergrid.eu

Service Provider – PAWEŁ SOKALSKI, an entrepreneur conducting business under the name Proper Grid Paweł Sokalski, entered into the Central Registration and Information on Business, maintained by the minister responsible for economic affairs and maintaining the Central Registration and Information on Business, Tax Identification Number (NIP) 5273189393, National Business Registry Number (REGON) 543078415, ul. Zawiszy 16a/12, 01-167 Warsaw.

§ 2 CONTACT WITH THE SERVICE PROVIDER 

  1. Postal address: ul. Zawiszy 16a/12, 01-167 Warsaw, Poland
  2. Email address: shop@propergrid.eu
  3. Phone: +48606856555

§ 3 TECHNICAL REQUIREMENTS

For proper operation and account creation, you need:

  • an active email account
  • a device with internet access
  • a web browser that supports JavaScript and cookies

§ 4 ACCOUNT

  1. Creating an Account is entirely voluntary and dependent on the Service User's will.
  2. The Account provides the Service User with additional features, such as viewing the history of orders placed by the Service User in the Store, checking the status of an order, and independently editing the Service User's data, as well as participating in the Loyalty Program.
  3. To create an Account, complete the appropriate form in the Store.
  4. When creating an Account, an agreement is concluded for an indefinite period between the Service User and the Service Provider regarding the management of the Account, pursuant to the terms set out in the Terms and Conditions.
  5. The Service User may cancel the Account at any time without incurring any costs.
  6. To cancel the Account, please send your cancellation to the Service Provider at the following email address: shop@propergrid.eu, which will result in immediate deletion of the Account and termination of the Account management agreement.

 

§ 5 LOYALTY PROGRAM

  1. The loyalty program is intended for Service Users who have an Account. The Service User can earn and use Points using the Account.
  2. Upon creating an Account, the Service User becomes a participant in the Loyalty Program.
  3. For every PLN 100 spent in the Store as part of a single order, the Service User will receive the following number of Points: 1, subject to paragraphs 4-5.
  4. The Service User will only be entitled to Points for an order placed if the Service Provider enters into an agreement with the Service User. Points will be awarded to the Service User automatically upon order fulfillment.
  5. To calculate the number of Points for an order placed, only the funds spent by the Service User on products ordered in the Store without using Points are taken into account, and without taking into account additional costs associated with ordering the product, such as delivery costs.
  6. The Points earned by the Service User constitute a single pool. The current number of Points collected by the Service User will be visible in the Account. The Service Provider may also notify the Service User of a change in the number of Points collected by sending a message to the Service User's email address assigned to their Account.
  7. The Service User may redeem Points for a product selected in the Store, using a number of Points corresponding to the product price indicated in the Store.
  8. Points may be used by the Service User when placing an order, which also includes products paid for without using Points.
  9. The Service Provider has the right to cancel Points:
  • added for orders for which the Service Provider refunded the Customer the funds paid for the product (e.g., in the event of a successful withdrawal from the contract by the Service User);
  • awarded despite unsuccessful payment of the order (which does not mean that Points cannot be acquired again after the order has been correctly paid).

   10. Points collected in the Loyalty Program can only be used in the manner specified in this section.

 

§ 6 COMPLAINTS

  1. Complaints regarding the operation of the Account should be sent to the email address shop@propergrid.eu.
  2. The Service Provider will review the complaint within 14 days.

    OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND SEEKING CLAIMS
  3. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:

§ 7 PERSONAL DATA

  1. The Service Provider is the controller of the personal data provided by the Service User when using the Account. Detailed information regarding the processing of personal data by the Service Provider – including other purposes and bases of data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – in accordance with the principle of transparency set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR."
  2. The purpose of processing the Service User's data is to maintain the Account. The basis for personal data processing in this case is the service agreement or actions taken at the Service User's request to conclude the agreement (Article 6, paragraph 1, letter b of the GDPR), as well as the Service Provider's legitimate interest in processing data for the establishment, exercise, or defense of potential claims (Article 6, paragraph 1, letter f of the GDPR).
  3. Providing data by the Service User is voluntary, but necessary to maintain the Account. Failure to provide data means that the Service Provider will not be able to provide the Account management service.
  4. The Service User's data will be processed until:
  5. The Account is deleted by the Service User or the Service Provider at the Service User's request;
  6. The Service User or the Service Provider's ability to pursue claims related to the Account ceases;
  7. The Service User's objection to the processing of their personal data is accepted – if the basis for data processing was the Service Provider's legitimate interest – depending on what applies in a given case and what occurs at the latest.
  8. The Service User has the right to request:
  • access to their personal data,
  • rectification,
  • deletion,
  • restriction of processing,
  • transfer of data to another controller,
  • as well as the right to:
  • object at any time to data processing for reasons related to the Service User's specific situation – to the processing of personal data concerning them, based on Article 6(1)(f) of the GDPR (i.e., on legitimate interests pursued by the Service Provider). 

    9. To exercise their rights, the Service User should contact the Service Provider.

    10. If the Service User believes that their data is being processed unlawfully, the Service User may file a complaint with the      President of the Personal Data Protection Office.

§ 8 DISCLAIMERS

  1. The Service User is prohibited from providing illegal content.
  2. The Account Management Agreement is concluded in Polish.
  3. In the event of important reasons referred to in paragraph 4, the Service Provider has the right to amend the Terms and Conditions.
  4. The important reasons referred to in paragraph 3 include:
  • the need to adapt the Store to the legal provisions applicable to the Store's operations;
  • improving the security of the service provided;
  • changing the functionality of the Account, requiring a modification of the Terms and Conditions.
  1. The Service User will be informed of any planned changes to the Terms and Conditions at least 7 days before the change comes into effect via email sent to the address assigned to the Account. If the Service User does not accept the planned change, they should inform the Service Provider by sending an appropriate message to the Service Provider's email address: shop@propergrid.eu, which will result in the termination of the Account management agreement upon the planned change's entry into force, or earlier if the Service User requests it.
  2. If the Service User does not object to the planned change until it takes effect, it will be deemed to have accepted it, which does not prevent future termination of the agreement.
  3. The Store's terms and conditions apply to orders placed in the Store using Points.
  4. In the event of a dispute with a Service User who is not a privileged Service User, the competent court will be the court with jurisdiction over the Service Provider's registered office.

 

ProperGrid Store Newsletter Terms and Conditions

TABLE OF CONTENTS

§ 1 Definitions
§ 2 Newsletter
§ 3 Complaints
§ 4 Personal Data
§ 5 Final Provisions

 

§ 1 DEFINITIONS

Consumer – a consumer within the meaning of the Act of 23 April 1964, the Civil Code.

Newsletter – a free electronic service, through which the Service User can receive previously ordered messages from the Service Provider regarding the Store, including information about offers, promotions, and new products in the Store.

Store – the ProperGrid online store operated by the Service Provider at https://propergrid.eu

Service User – any entity using the Newsletter service.

Privileged Service User – a Service User who is a Consumer or an individual entering into an agreement with the Service Provider directly related to their business activity, but not of a professional nature. Service Provider - PAWEŁ SOKALSKI, an entrepreneur running a business under the name Proper Grid Paweł Sokalski, entered into the Central Register and Information on Business Activity kept by the minister responsible for the economy and maintaining the Central Register and Information on Business Activity, NIP 5273189393, REGON no. 543078415, ul. Zawiszy 16a/12, 01-167 Warsaw.

§ 2 Newsletter

  1. The Service User may voluntarily subscribe to the Newsletter service.
  2. To use the Newsletter service, a device with the latest version of a web browser that supports JavaScript and cookies, internet access, and an active email account are required.
  3. Emails sent as part of this service will be sent to the email address provided by the Service User when signing up for the Newsletter.
  4. To conclude a contract and subscribe to the Newsletter service, the Service User must first provide their email address in the designated area of the Store to which they wish to receive Newsletter messages. Upon signing up for the Newsletter, a service contract is concluded for an indefinite period, and the Service Provider will begin providing the service to the Service User – subject to paragraph 5.
  5. For the proper implementation of the Newsletter service, the Service User is required to provide their correct email address.
  6. Emails sent as part of the Newsletter will include information on how to unsubscribe and a link to unsubscribe. The Service User may unsubscribe from the Newsletter at any time, without providing a reason or incurring any costs, by using the option referred to in paragraph 6 or by sending a message to the Service Provider's email address: shop@propergrid.eu. Using the unsubscribe link or sending a message requesting unsubscription will result in immediate termination of the contract for the provision of this service.

§ 3 Complaints

  1. Complaints regarding the operation of the Account should be sent to the email address shop@propergrid.eu.
  2. The Service Provider will review the complaint within 14 days.

    OUT-OF-COURT METHODS OF SETTLING COMPLAINTS AND SEEKING CLAIMS
  3. If the complaint procedure does not bring the result expected by the Consumer, the Consumer may use, among others:

§ 4 Personal data

  1. The Service Provider is the controller of the personal data provided by the Service User in connection with the Newsletter subscription. Detailed information regarding the processing of personal data by the Service Provider – including other purposes and bases of data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – in accordance with the principle of transparency set out in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR."
  2. The purpose of processing the Service User's data is to send the Newsletter. The basis for processing personal data in this case is the service agreement or actions taken at the Service User's request to conclude the agreement (Article 6, paragraph 1, letter b of the GDPR), as well as the Service Provider's legitimate interest in processing data for the establishment, exercise, or defense of potential legal claims (Article 6, paragraph 1, letter f of the GDPR).
  3. Providing data by the Service User is voluntary, but necessary to provide the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service. The Service User's data will be processed until:
  4. The Service User unsubscribes from the Newsletter;
  5. The possibility of pursuing claims by the Service User or the Service Provider related to the Newsletter ceases;
  6. The Service User's objection to the processing of their personal data is accepted – if the basis for data processing was the Service Provider's legitimate interest – depending on what is applicable in the given case and what occurs latest.
  7. The Service User has the right to request:
  • access to their personal data,
  • rectification,
  • erasure,
  • restriction of processing,
  • transfer of data to another controller,
  • as well as the right to:
  • object at any time to data processing for reasons related to the Service User's specific situation – to the processing of personal data concerning them, based on Article 6(1)(f) of the GDPR (i.e., on the legitimate interests pursued by the Service Provider).

     8. To exercise their rights, the Service User should contact the Service Provider. If the Service User considers that his or her data is being processed unlawfully, the Service User may file a complaint with the President of the Personal Data Protection Office.

§ 5 Final provisions

  1. The Service Provider reserves the right to amend these Terms and Conditions only for important reasons. An important reason is understood to mean the need to amend the Terms and Conditions due to the modernization of the Newsletter service or a change in legal regulations affecting the provision of the Service by the Service Provider.
  2. Information about planned changes to the Terms and Conditions will be sent to the Service User's email address provided when signing up for the Newsletter at least 7 days before the changes take effect.
  4. If the Service User does not object to the planned changes by the time they take effect, they will be deemed to have accepted them.
  5. If the Service User does not accept the planned changes, they should send a notification to the Service Provider's email address: shop@propergrid.eu, which will result in termination of the service agreement upon the entry into force of the planned changes.
  6. The Service User is prohibited from providing illegal content.
  7. The Newsletter service agreement is concluded in Polish. In the event of a dispute with a Service Recipient who is not a privileged Service Recipient, the competent court will be the court having jurisdiction over the registered office of the Service Provider.
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